Reputation Marketing

how this works.

Your reputation is the foundation of your business.

create

Subsilio helps you build your online reputation the right way; real customers & real reviews. This foundation is what supports your growing business & client relationships.

Subsilio creates a customized feedback page just for your business where your customers can leave their feedback and then choose between 3 specified review sites to post (we can change this periodically to different review sites so that you get amazing visibility).  We also provide an amazing Feedback CRM system to manage your clients and their feedback with the capability to launch feedback campaigns, PLUS   media center for reputation marketing materials.  We have even integrated the ability for the use of surveys.  For example, “How did you hear about us?”, “Who was your salesperson?”, “What did are your thoughts on our new customer service site?”.  These questions can range from open-ended (comments to essays) to closed-ended (yes/no, multiple choice, rating scale, etc).

Click here to view an example review page.

Your online reputation is your best marketing tool.

market

Subsilio helps you leverage your positive reviews to obtain new customers. We build a personalized media center for you to create collateral, we utilize social media platforms to “get the word out”, we provide training to your sales team in how to “Sell by Reputation” as well as how to ask for reviews from customers.

Once your business starts obtaining  5 star reviews, your business will organically appear on search engine sites as your reviews are indexed.  Reputation Marketing is the best kept SEO secret!   Plus. Subsilio promotes your excellent reviews by shouting them from the rooftops via social media sites such as Facebook, Twitter, Pinterest, Flickr, etc.  Your testimonials are integrated onto your website and you can now use them in all your marketing materials.  Your reputation helps you get new customers as well as furthering your faith in current customers.

 Instant alerting, systems, reports & administration.

manage

 

Every business needs on-going care, maintenance & a watchful eye in regard to their reputation.  Our job, as Reputation Marketing Experts,  is to  manage your reputation,  engage your customers, proactively monitor their satisfaction and compare your “share of voice” within your industry.

Subsilio puts systems into place that continuously monitors your online reputation, so you don’t have to.  We immediately alert you to all reviews – positive & negative, as soon as they hit.  We also send you weekly updates on any web based press hits, social media blurbs and monthly overviews. By chance you receive a negative review, we assist you in proactively addressing the review through your custom Feedback CRM system.

  • Digital and social media monitoring tools
  • Immediate reputation alerts & weekly updates
  • Monthly reputation analysis reports
  • Feedback CRM

We train by culture, education & inspiration.

train

Culture impacts how your brand is perceived, online and offline. While it may be the employees as a whole who create culture, your brand reputation is determined by customers and clients. We educate & train your team to obtain & promote online reviews. We initiate kick starter meetings, monthly reviews and constant online training.

  • Online training center
  • Kick-off training & follow-up meetings
  • Monthly check-ins
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